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TPA & Insurance Desk
Know Your Insurance Policy
Understanding your insurance coverage shouldn’t feel like a second diagnosis. Here’s a simple guide to how cashless treatment works, along with answers to the questions patients ask us most.
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Frequently Asked Questions
What is cashless treatment?
Cashless treatment means your insurer or TPA settles the eligible hospital bill directly with us, so you don’t have to pay upfront for covered expenses.
How do I know if my policy covers a particular treatment?
Coverage depends on your specific policy terms. Our insurance desk can review your policy details and confirm what’s covered before your treatment begins.
What documents do I need for cashless approval?
Typically your insurance/TPA card, a valid ID proof, and your policy number. Our team will guide you through any additional documents required by your specific insurer.
How long does cashless approval take?
For planned admissions, approval is usually processed before you’re admitted. For emergencies, our team initiates approval immediately while treatment begins, in line with your policy’s emergency provisions.
What if my treatment isn't fully covered?
If any part of your treatment isn’t covered under your policy, our insurance desk will inform you of the balance amount in advance, with no hidden charges.
Can I still get treated if I don't have cashless approval?
Yes. You can pay directly and file for reimbursement with your insurer afterward. Our billing team will provide all documents needed for your claim.
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TPA & Insurance Desk
What if my treatment isn't fully covered?
If any part of your treatment isn’t covered under your policy, our insurance desk will inform you of the balance amount in advance, with no hidden charges.