Patient Rights &
Responsibilities
Good healthcare is a partnership between patients and caregivers. Here’s what you can expect from us, and what we ask of you in return, to make sure every visit is safe, respectful, and effective.
Why Families Across Sultanpur Trust Us
Every patient entering our facility is guaranteed the following rights to ensure dignity and highest quality of care.
Right to Respectful Care
Every patient is treated with dignity, courtesy, and without discrimination of any kind.
Right to Information
Clear, understandable information about diagnosis, treatment options, and expected costs.
Right to Informed Consent
No procedure is carried out without informed consent, except in medical emergencies.
Right to Privacy
All patient information, medical records, and treatment details are kept strictly confidential.
Right to Second Opinion
Patients may seek a second medical opinion from another professional at any stage of treatment.
Access Medical Records
Patients can easily request and gain access to their own medical records and test reports.
Transparent Billing
Patients are entitled to a clear, itemized bill and a thorough explanation of all charges.
Grievance Redressal
Patients may raise concerns or complaints, which will be addressed through a fair, timely process.
How Cashless Treatment Works
A successful healing process requires active participation. Here is how you can partner with our healthcare team.
Provide Accurate Information
Share complete and honest details about your medical history, symptoms, and any ongoing treatments or medications.
01
Follow Medical Advice
Adhere to prescribed treatment plans, medication schedules, and ensure you attend all follow-up appointments.
02
Respect Hospital Guidelines
Follow visiting hours, ward rules, and staff instructions to ensure the safety, quietness, and comfort of all patients.
03
Timely Communication
Inform hospital staff promptly about any sudden changes in your condition, unknown allergies, or concerns during treatment.
04
Financial Responsibility
Settle billing and coordinate insurance formalities as per hospital policy in a timely and transparent manner.
05
Respect for Staff & Other Patients
Maintain courteous behavior toward hospital staff, doctors, and fellow patients at all times, fostering a healing environment.
06
Experience World-Class Healthcare
Your health is our priority. Schedule an appointment with our specialists today.